Frequently asked questions
Questions about Account
1WHO DO I CONTACT ABOUT A PRODUCT OR SERVICE CONCERN?
We want all our customers to be happy with their purchase or service received. If there's something that you're not happy with, please CHAT LIVE so that we can try to put matters right.
Questions about Payment
1DO YOU SHIP INTERNATIONALLY?
Whilst we can deliver to some addresses with our Mail Order service through Customer Services, EXQUISITE HAIR AND BEAUTY LTD is unable to deliver to Southern Ireland, Channel Islands, Europe, and the rest of the world. We apologise for any inconvenience. To see if we deliver to your address, please CHAT LIVE with customer service or click HERE to contact them via email.
Questions about Returns
1I CAN'T PLACE MY ORDER ONLINE, CAN I DO IT OVER THE PHONE?
The easiest and fastest way to speak to an advisor is via CHAT LIVE, who will be able to assist you if you are experiencing problems ordering online. Alternatively, you can contact us via email.
1I RECEIVED THE WRONG PRODUCT - CAN I RETURN IT?
If your online order is not as expected, please chat live with customer service or contact via email. Please include your order number with all enquiries.